Effective Date: 09/01/2024
1. Introduction
Welcome to NeuroWest Neuropsychology, LLC (“we,” “our,” “us”). At NeuroWest Neuropsychology, LLC, we prioritize your privacy and are committed to safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and utilize our neuropsychological services, including detailed information regarding SMS text messages.
2. Information We Collect
When you visit our website we do not actively collect personal information such as your name, email address, phone number, or postal address. However, please note that our server may log IP addresses as part of the standard operation of our website and server infrastructure. This logging is done for security and operational purposes and does not involve the collection of personal details. In the course of delivering neuropsychological services, we collect and maintain health information necessary for your care, including your medical history, results from neuropsychological assessments, and treatment records. This is covered under our clinical privacy policy which will be covered at the time of entering into services with us.
Although we do not intentionally use cookies or actively track internet data on our website, please be aware that third parties involved in providing services or non-affiliated advertisements may employ their own cookies or tracking technologies. This is beyond our control, and we encourage you to review their privacy policies for more information on their data practices.
3. How We Use Your Information
We use your information primarily to deliver and manage our neuropsychological services. This includes scheduling and confirming appointments, developing and managing your treatment plan, and communicating with you about your care. With your explicit knowledge, we may also use your contact information to send SMS text messages for appointment reminders, updates about our services, and other important information. If you wish to stop receiving SMS text messages, you can opt out by replying “STOP” to any SMS message we send, or by contacting us directly at (907) 615-3477. SMS opt-in or phone numbers for the purpose of SMS are not being shared.
4. HIPAA Compliance
We are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our practices include using secure systems that incorporate encryption and access controls to safeguard your PHI. Access to this information is restricted to authorized personnel only, and we maintain audit trails to monitor access. We also have Business Associate Agreements (BAAs) with third-party service providers who handle PHI on our behalf, ensuring they comply with HIPAA regulations and uphold the confidentiality of your information.
5. Sharing Your Information
We may share your information with third-party service providers who assist us in delivering our clinical services. These providers are contractually obligated to protect your information. We may also disclose your information if required by law, such as in response to a subpoena or other legal process. Any sharing of information will be done with your explicit knowledge when necessary and/or feasible. This is covered under our clinical HIPAA and privacy policy, informed consent, and other information which will be covered at the time of entering into services with us.
6. Your Rights
You have rights regarding your information. You may access and request corrections to your personal and health information by contacting us at (907) 615-3477. While we implement security measures to protect your information, no system can guarantee absolute security. In the event of a data breach affecting your PHI, we will notify you as required by law. We retain your information for as long as necessary to provide our services and as required by law.
7. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
8. Further Information
More information will be provided to you once you engage in services, including, but not limited to, your full privacy rights under HIPAA, further details about our privacy policy, the nature and extent of our services, and more.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, our privacy practices, or if you wish to exercise your rights, please contact us at:
NEUROWEST NEUROPSYCHOLOGY, LLC
4001 Lake Otis Parkway STE 201
Anchorage, AK 99508
info@neurowest.com
(907) 615-3477